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| Accept returns: |
yes |
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| Buyer must return the product within: |
7 days |
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| Return shipping paid by: |
buyer |
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| Accepted condition: |
doa only |
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| Refund given as: |
money back or replacement |
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| Refund given within: |
3 days |
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| Restocking fee: |
percentage |
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| Restocking percent: |
15 |
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Policy Details:
-** Authorized returns must be pre approved.
*-- Approved returns must be received back within 7 days of authorization.
*--Please note that because 70% of our items are Health and Beauty related, due to FDA regulations, we are only able to accept returns on certain merchandise and in certain conditions.
**_Candles: are returnable if New and Unburned. They must be received back in new condition.
** -_Household items such as oils, wallflower and scentport refills, wax burners, blankets, clothing and baby sleepers are returnable if unused/tags attached and in original sealed packaging.
** _Health and Beauty products (lotions, sprays, perfumes etc): Due to FDA regulations on the sale of these items, we only accept body care products back that are NEW and UNTESTED. Bottles, cannot be opened or tested. Pumps and lids cannot be opened, primed or pumped as used items cannot be returned to inventory.
**-If the return is a result of us sending out the wrong item, we will provide a full refund, plus we will also refund the return shipping.
**-If the item(s) being returned is a result of customers request AND the item has not been opened or tested, and is sealed in original packaging, we are happy to accept the order back. In these cases, all applicable shipping and insurance costs are the customers responsibility. There is a 15% restocking fee as we are not refunded any merchant or transaction fees by the website or payment processor. Once it arrives back to shipping, It will be inspected to make sure it is still in new condition and is re-sellable and a refund (minus all shipping and 15% restocking fees) will be processed within 2 business days. Please note that if an item is received back to us without prior authorization or was authorized but it has been used or tested, is not sealed in original packaging, or is damaged during shipping a refund will not be processed.
__If you have any questions regarding our return policy, are purchasing a gift etc, please do not hesitate to contact us before making your purchase so we can go over if returns would be acceptable for your order.
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