Who is Be Blissful?
Be Blissful specializes in discontinued products. We started selling household items online in 2001 and decided to start a Family business selling Bath and Body and Home products online as well in 2007. Fast forward 15 years and we still love what we do!
Feel free to check out all our Feedback on all sites. Over 22,000 Satisfied Customers, earning many repeat customers over 15 years. Our Family appreciates your business!
Are Your Items New and Authentic ?
Items are New and are purchased directly from the Manufacturer or Wholesale stores. All are 100% Authentic. We are not affiliated with nor do we work for any brand we sell.
While we do sell all New Items, you will find a few items being sold As Is that arrived to us damaged from the manufacturer. These are clearly stated as such in the listing with included pictures. Figural Candles, Body Care packaging and Home Fragrance Items may be sold with minor damage. Damage that will not affect the enjoyment of the item and are clearly indicated within the listing description, including pictures. These items are sold As Is as stated and sales are final.
Can you offer me a Lower Price ?
Our prices in all our stores are as listed. We do not take offers on our items, have auctions or offer a discount for multiple purchases.
We do place some of our items on sale twice a year. Sale dates are not planned in advance and typically last 4-5 days. Prices are based on the current selling market.
Discontinued Products are typically not sold at retail price.
Because of the volume of email received among our stores, we are Not able to respond to customer requests for lower prices.
Do you Combine Shipping and what Shipping Service to you Use?
We always combine shipping. We ship via USPS insured mail.
All of our full size Body Products,Candles, Luminaries and other items all ship by weight. Shipping is calculated at checkout for all items placed in your shopping cart.
The price shown in each listing is shipping cost for the first item only. Each additional item purchased, ships for a small additional amount. (except for those that ship for free).
We do not have a contract with the USPS so we do not receive shipping discounts. We pay what you would pay to ship a package.
All shipping costs stated include delivery confirmation and are USPS insured. We try to use the most economical shipping method and materials to keep weight & cost down. Including and not limited too newspaper, recycled paper, bubble wrap, packing peanuts etc.
With USPS postage increases it now cost $7-9 to ship a 1 pound package and a 2 pound package ships for $11-12 .
When Will My Order Ship? / When Will My Order Arrive?/ Cancelling an Order
We ship within 48-72 hours. Orders received on Thursday, may ship Saturday or Monday, and Orders received on Friday may ship Monday or Tuesday depending on the season.
__Orders placed over Holidays or Holiday weekends are shipped the next available business day.
**__Every customer receives an email confirming your Order from the website. If you do not receive an email, check your spam folder as all emails are sent to the email address provided at time of payment. Please make sure your email address is correct at checkout.
__Delivery Confirmation Tracking Numbers are loaded to your order page at time of shipping.
__All customers orders are shipped with Delivery Confirmation which is scanned by the Post Office at Time of Delivery. Tracking numbers are updated on the website at time of shipping. Please note that there is a 24 hour delay from the time the Post Office scans your package once we ship and when it will show up on their website to track.
__**Depending on where you live, you can usually expect your purchase to arrive in 3-5 business days. We are located in CA so items purchased in CA should arrive within 2 days. Please note that with USPS budget cuts we are finding some mail is taking longer than normal to reach customers depending on where you receive your mail. Some orders may take up to 10 days for First Class Parcels.
__** If you wish to Cancel an order, requests must be received within 1 hour of an order being placed as our orders are processed immediately and sent to shipping for processing.
__**We do not offer Fed Ex or overnight shipping at this time.
__**Customers are responsible for making sure their shipping address is up to date BEFORE making a purchase. We must ship to the address provided to us with your payment. We do not ship to addresses placed within the note section of an order as our postage processor cannot read this information. If you wish to ship to an alternate address, you must add a new ship to address within Paypal or change your ship to address before placing an order. If a customer does not provide a complete address or provides the wrong address, we do not provide refunds. If the product is returned to us, the customer is responsible for providing return shipping in order for us to resend the product back out.
How Can I Contact You? / What are your Business Hours?
We are a family operated business and process orders from 9 a.m. to 5 p.m. PST. Monday through Thursday, Friday: 8 a.m. to 4 p.m. PST . Orders are processed immediately. Orders may ship same day, next day or within 72 hours from time of purchase. CONTACT INFORMATION: **We do not operate a business phone number, so all communication with our customers is handled via Email. Click on Any item in our store and send us an email through the "ask seller a question link" in that listing. OR
**If your Question is regarding an order already placed, you may contact us by replying to the email via the email address we sent you in confirming your order. Please include your order number and the name associated with the order so we may look up the order and respond to your inquiry.
**If the email is sent after our operating hours, our auto program will respond with our FAQ link. Other email inquiries received within regular business hours 6 p.m. PST are answered the same day. After hours email inquiries are answered during our hours the next business day.
What Forms Of Payment Do You Accept?
We accept all major credit cards and Paypal. Your payment information is encrypted when you enter it. We never see your payment information and it is not stored. We are only notified through email by the payment processing company when a payment has been made to us. We have no way of processing payments ourselves so we are not able to do phone orders and we do not accept any other forms of payment outside of credit cards or Paypal
Do You Accept Returns/ How do I return an Item?
_Candles: are returnable if new and unburned. They must be received back in new condition. Customer is responsible for all shipping cost and a 20% restocking fee is deducted from the refund.
_Health and Beauty products: unless the return is a result of our error (product damaged or sent wrong item), tested or used items are not returnable as the FDA does not allow us to resell tested or used beauty products. New, untested or sampled products are returnable. Pumps on the products cannot have been primed, pushed or dispensed. Customer is responsible for all shipping cost and a 20% restocking fee is deducted from the refund.
_Household items such as oil and wax burners, blankets and baby sleepers: We are happy to accept returns back if new and unused. Customer is responsible for all shipping cost and a 20% restocking fee is deducted from the refund.
_For returns that are a result of our error, we will reimburse for all shipping cost.
_If we sent the wrong item to you in error, please contact us to let us know so we can provide you with a RMA number and our return shipping address. Once received back and inspected by shipping, we will process your full refund within 2 business days.
_For all other returns not a result of our error, please contact us to let us know you would like to return your order. We will provide you with an RMA number and the return address in which to ship your order back. Once it arrives back to shipping. It will be inspected to make sure it is still in new condition, i.e: has not been burned, tested, sprayed, pumped or sampled and a refund, minus shipping and restocking fee will be processed within 2 business days.
__All products must be received back in the same condition they were received; in new, sealed and unused condition. Orders must be received back within 5 days of authorization.
__If you have any questions regarding our return policy, are purchasing a gift etc, please do not hesitate to contact us before making your purchase so we can go over if returns would be acceptable for your order.
Do You Allow Local Pick Ups?
Sorry, we do not allow pickups at our Warehouse. We are also required by our Merchant Centers to ship all items with delivery confirmation, providing customers with documentation of shipping and delivery.
Why does an item show an On Hold Button?
An Item that shows a " On Hold" button instead of the "Buy Now" button is currently sold out or customers are currently shopping these items with our quantities in thier shopping carts but have not yet checked out (see also below). We do not delete a listing unless it remains sold out for 45-60 days. Feel free to check back with us from time to time as we often get stock in when we least expect it.
If ALL our items in our store display the "ON HOLD" button. This means our store is closed for inventory which happens twice a year. You can find details on a re opening date on our stores home page. http://beblissful.ecrater.com/
How Often Do You Get Additional Products In Stock?
50% of our products are Discontinued and Hard to Find Items. The stock we have listed, are limited in the quantities we were able to get from the manufacturer. In most cases you will find less than 5 items available for these products. Because quantities of these products are very limited, we sell out quickly. If you see a product you have been looking for, we can't guarantee the same product will be left in stock next week and we can no longer get additional product.
How can I tell how many Items you have left In Stock of an Item?
You can find out how many item we have left in stock of any particular product by clicking on the buy now button in that listing ( this does not lock you in to buy) in the next screen, you can type in the quantity you desire. If we have that amount left in stock you will be able to purchase that quantity and if you choose to do you would click through checkout from that page . If we have less in stock, it will indicate in red letters how many we currently have left of that product. If a product indicates a "ON HOLD" button, it currently means we are sold out of that particular product. You will be locked in to purchase once you choose your quantity and payment method and navigate away from that page to the next screen.
There was no Receipt or Invoice in the Box I received?
In an effort to go Green and reduce the amount of paper we put out, all customers are emailed a receipt confirming their purchase at the time of their order. We do not enclose receipts inside our packages. We also used recycled boxes, paper and packing material.
Why is the Price on this Item Higher than what I Paid in Store?
Products that are still available for purchase at a Retail Store are typically priced 20-40% less than store price. For discontinued items however, because these items are no longer being manufactured and are limited in quantity, prices are higher than retail and are set at the current online market price.
Discontinued Products are not sold at retail price. Our prices are as listed at a fixed price. Items are researched prior to listing to sell at the current market price. We are not able to respond to emails requesting a lower price on an item.
NOTE: Products Shipped During Warm and Very Cold Weather
Temperature changes are becoming more common these days. Wish warmer summers and colder winters. All out products are shipped as new. We cannot control the temperatures the products endure during shipping to your home. In warmer weather, Candles may arrive to you with soft wax or sweating, lotions or creams may be thin or labels may be bubbling or loose due to the humidity. Shower gels that contain essential oils may arrive cloudy. Body mist and splash may have some product evaporation and scent changes during high heat.
You can place the products in your refrigerator to re harden the product or adhere the label. In colder weather, products can separate in containers, freeze and candles can change color or shrink and move away from the glass container. We do not provide refunds for items that may come in contact with temperature changes while being shipped and we provide weather warnings in our order confirmation emails so that customers can make their own decisions based on their current weather. Please purchase at your own discretion during warm or very cold weather as customers assume responsibility for purchasing during these months.
My Order Was Shipped to the Wrong Address or Did not Arrive. What do I do?
We ship to the shipping addresses provided to us with your Payment. It is a customers responsibility to check the address to make sure it is up to date and correct before submitting payment. We print directly from the order page, so the address typed by the customer is exactly what is printed up on the shipping label.
If your tracking number shows that an order arrived but you did not receive it, please check with other household members or business employees if delivered to a work address. Once an order shows as delivered, there is nothing we can do from our end as USPS does not cover loss of packages stolen or misplaced once they have been scanned as delivered.
If you wish to have an order ship to an alternate address than your own, you must first list this alternate address in your Paypal Account or indicate the address as the designated ship to address with your credit card payment.
We are required to ship to the addresses given to with the payment. We cannot ship to an alternate address indicated in a note or memo section with your order. If you email us after an order is placed to ship to an alternate address, we will cancel your order and refund your payment so you can add the address in Paypal or adjust your ship to order and then re submit your order and Payment.
Orders returned to us due to incorrect addresses can be reshipped at the customers expense. We will send an invoice for additional shipping. Orders shipped to a previous address due to it not being updated with Paypal, will not be refunded by us. 90% of the time the occupants at these addresses do not return packages, so please make sure the address is correct and up to date before placing an order.
A 20% restocking fee may be assessed for all returned items .
We are not responsible for orders not returned to us by the USPS due to the a customers error in providing an incorrect address.
We do not refund shipping and handling for returned items that are not a result of our error as we are still responsible for paying the cost of shipping to USPS for these orders.
My order arrived damaged, what do I do?
Its rare, but sometimes USPS can be rough on handing some packages. When damage occurs to an order please contact us through our store or reply to the order confirmation you received from us at beblissful (not ecrater). All our orders are insured. In order for us to file a USPS claim, you will need to provide us with photos of the damage. This must include a photo of the product in the packaging, the packaging itself ,any damage to the package as well as the package with the label showing the address with the bar code on the label visible so USPS can locate its transport through their system. Once we receive the pictures they require, we can file the claim for the damage. We cannot reimburse or file a claim without proof of their damage during transit.
USPS will also not reimburse for weather related damage such as softening, melting or freezing of body care or candles when purchased during warm or cold weather so please order items that might be susceptible to this when weather conditions improve, as we cannot refund for these items or file a claim. Note that products may leak despite being sealed and taped during shipping during pressure changes in the transport planes during shipping, this is normal due to the pressure that builds in containers.